William is working on an environmental program. His program includes constructing wind mills across the country. William is collecting information on the status of the program and comparing it with the plans. He notices that a total of 300 windmills have been installed as against 450 windmills planned as of today. Which process is William performing.

a) Direct and Manage Program Execution

b) Monitor and Control Program Changes

c) Monitor and Control Program Performance

d) Monitor and Control Project Performance

Monitoring and controlling program performance includes collecting, measuring, disseminating program performance information. Overall trends in program performance are determined by comparing the actual results with the baselines. This information is most likely available in which of the below documents.

a) Program Management Plan & Decision Log

b) Program Management Plan & Program Performance Report

c) Performance Report & Change Requests

d) Change Requests & Baselines

Claudia is a Program Manager for a Restaurant Service Enhancement Program. She has 5 project managers reporting to her. Claudia is reviewing scope changes raised by her stakeholders. She compares the change request with a document containing detailed deliverables, acceptance criterion, and the work of the program. Which of the below documents is used to monitor and control program scope.

a) Program Charter

b) Project Charter

c) Program Scope Statement

d) Project Scope Statement

All of the below statements regarding Program scope changes are true except

a) Scope changes could originate from previously unidentified architecture issues

b) Change Control Board analyzes changes at the program level

c) Change Control process on a program is often hierarchical

d) Change requests with potential impact on multiple projects can be approved by the project manager

Jonas is a program manager for a business expansion program. His program is being implemented with the projects underway. Jonas is tracking the start and finish dates of his projects to ensure that they are in accordance with the program master schedule. Jonas is performing which process.

a) Develop Program Schedule

b) Monitor and Control Project Schedule

c) Monitor and Control Program Schedule

d) Direct and Manage Project Execution

Natasha is a program manager for a software application program. Her program involves building 12 software modules that will be integrated into one overall solution. During implementation, one of the stakeholders raises a change request to add an additional software module. The program governance board has yet to approve the change request. Which of the below statements regarding the addition of a new software module is true

a) Program Master Schedule is updated to reflect the new software module

b) Program Master Schedule is updated after a change request is approved

c) New Program Master Schedule is created to reflect the changes

d) Project Schedules are updated to reflect the new software module

Catherine is a Program Manager for an IT transformation program. Catherine is consolidating performance data which will be sent to relevant stakeholders. Her data compilation effort includes reviewing the status reports of all projects including the costs, schedule, scope, risks and other performance data. Summarizing all this data into an overall report is done in which process.

a) Distribute Information

b) Report Program Performance

c) Plan Program Communications

d) Monitor and Control Program Performance

Go/No-Go decisions are documented in the program performance report and communicated to relevant stakeholders. Go/No-Go decisions are commonly made during phase gate reviews and are the basis of moving to the next phase. Go/No-Go decision is included in the Program Performance Reports because these reports are the primary communication vehicle between the project managers and the program manager. Go/No-Go decisions are commonly made by:

a) Project Manager

b) Program Manager

c) Program Governance board

d) Customer

All of the below statements regarding Monitoring and Controlling Program Risks are true except:

a) Risk Monitoring & Control includes implementing the response plans and analyzing program work to determine new risks

b) Risk Monitoring & Control involves tracking identified risks, monitoring residual risks, identifying new risks, executing risk response plans and evaluating their effectiveness throughout the program life cycle

c) Risk Responses should be continuously monitored for new and changing risks

d) Risk Monitoring and control is performed only during the delivery of benefits phase

Monitoring and controlling risks involves reviewing the remaining money for dealing with risks that the team has decided to accept. If this money is depleted, change requests have to be raised for additional amounts. Which of the below highlights the remaining money left

a) Earned Value

b) Planned Value

c) Contingency Reserve

d) Actual Costs

Karen is a Program Manager for a TV broadcasting company. Her program involves creating and broadcasting a new comedy show. During the production of the show, Karen is closely monitoring the risks in the program. She is reviewing unfavorable events, situations and problems that have occurred so far and using that as a basis to identify new risks. The document that contains a list of all problems that have occurred so far is called:

a) Program Risk Register

b) Program Issue Registers

c) Decision Log

d) Change Requests

Zach is the Program Manager for setting up a help desk for his company. His program involves contractors who are assigned with certain work components. A work component assigned to one of the contractors is procuring and installing 200 computers for the help desk. While the program is underway, the contractor responsible for procuring and installing computers makes a payment approval request. If Zach approves the payment request, the sourcing department will send monies to the contractor for work completed. Payment approval request submitted by the contractor should include:

a) Single invoice summarizing all the work into one total amount owed

b) Evidence that all conditions associated with the deliverable have been met

c) Change Requests

d) Contract

All of the below are tools and techniques for administering program procurements except:

a) Payment Control System

b) Inspections and Audits

c) Contract Performance Review

d) Proposal Evaluation Techniques

Leo is a Program Manager for an 8 year oil and gas program. His program involves drilling for oil in the sea and shipping oil back for processing and distribution. In the fourth year of the program, Leo’s manager asks him to provide an estimate of the program’s likely costs at the end of the program. Leo can apply cost forecasting techniques to predict future costs based on current performance. A common forecasting measure is:

a) Earned Value

b) Planned Value

c) Actual Cost

d) EAC

Which of the below is the primary tool for managing program stakeholder expectations

a) Communication

b) Conflict Management

c) Negotiation

d) Influencing

All of the following statements regarding benefits realization report are true except:

a) Benefits Realization Report outlines the deviation of the planned program benefits versus the actual program results

b) Benefits may be realized before the formal work of the program has ended

c) Benefits may be realized after the formal work of the program has ended

d) Benefits realization report only contains the actual benefits

Monitor and Control Program Changes falls under which knowledge area:

a) Integration Management

b) Scope Management

c) Financial Management

d) Program Governance

Carolina is a Program Manager for a Wireless Telecommunications Program. Carolina has just finished a meeting involving the program board members. The meeting resulted in a Go decision for 3 projects and No-go decision for 2 projects. The governance decision, along with the minutes of the meeting and rationale for the decision is documented in which of the following documents

a) Program Risk Register

b) Program Issues Register

c) Change Request

d) Governance Decision Register

Program Closure recommendation is generally provided by which of the following stakeholders:

a) Project Managers

b) Operations Managers

c) Program Governance Board

d) Customer

All of the following statements regarding the process Provide Governance Oversight are true except:

a) Governance activities are usually carried out by the governance board

b) Governance oversight includes monitoring program outcomes and ensuring good practices are being followed

c) Regular planned meetings reduce the risk of the program becoming low priority to board members

d) Providing governance oversight includes activities to estimate program costs and schedule

C

B

C

D

B

B

B

C

D

C

B

B

D

D

A

D

D

D

C

D

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