Performance Management courses

Our Performance Management courses are designed to enhance performance at all levels of operations. Our courses are designed to cater to different levels of maturity and understanding. E.g. A course on strategic planning is designed keeping in mind a person in the position of a supervisor or higher. While the design of the course is based on the level of maturity, determining who gets access to what is specified by our clients.

Partial list of Performance Management courses

•  Business Decisions •  Budgeting •  Planning •  Executing •  Monitoring & Controlling •  Effective Meetings •  Cultural Sensitivity •  Difficult Conversations •  Negotiation •  Hiring & Firing •  Delegating •  Handling Irate Customers •  Telephone Etiquette •  Handling Objections •  Importance of Following Up •  Pleasant Phrases

•  Listening Skills •  Making Assumptions •  Dealing with Profanity •  Dealing with Language Barriers •  Dealing with Cultural Sensitivity •  Up selling, Cross Selling •  Handling Escalations •  Giving Feedback •  Receiving Feedback •  Understanding Metrics •  Time Management •  Mentoring •  Leadership •  Handling Difficult Team Members •  Rewards & Recognition •  Appraisals

•  Managing Upward •  Giving Powerful Presentations •  Receiving Feedback •  Assertiveness •  Human Skills •  Problem Solving •  Conflict Management •  Handling Stress •  Communication Skills •  Difficult Conversations •  Call Center Basics •  Service Levels

Integration Management Courses

Integration is the core of any support function in an organization. Support functions typically include the HR departments, IT departments and Logistics. These functions play a big role in integrating processes, departments and people. We equate the support functions to the glue that holds everything together. Often, the support functions strive hard to deliver pertinent information to the front-line staff and the rest of the organization. Using our courses, support staff can easily customize the message and ensure that the front-line staff take up and finish the courses.

Partial list of Integration Management Courses

•  Corporate Citizenship •  Corporate Policies •  Appraisals •  Harassment Policy •  Business Conduct •  Confidentiality

•  Poaching •  Attrition Management •  Rewards & Recognition •  Motivation •  IT policies

Continuous Improvement Courses

Our courses are designed for process improvement professionals or anyone interested in quality and is designed with inputs from experts and industry wide quality experts. Our courses assist in setting the foundation for any rollout of organization wide quality initiatives. Each of these courses can be customized to suit our client's context.

Partial list of Continuous Improvement Courses

•  Quality Management Tools •  Process Mapping •  Six Sigma •  Business Process Improvement •  Root Cause Analysis •  Pareto Analysis

•  Control Charts •  Quality Metrics •  Lean Tools •  Documentation •  SWOT Analysis •  FMEA

Knowledge Transfer Courses (Train-the-Trainer)

What makes a great training function is its ability in facilitating skills and knowledge transfer. Great training is not just about great content or great trainers. It is an combination of many factors that needs to work cohesively. Our courses are designed to enhance the existing training infrastructure and partner with our client's trainers for improving overall quality. Our view of great training is when training is active, purposeful, touches hearts as well as minds, adapts to the individual and is measured.  

Partial list of Train-the-Trainer Courses

•  Presentation Skills •  Conducting Workshops •  Developing Content •  Developing Instructional Design •  Measuring Training Effectiveness •  Dealing with Difficult Students

•  Adapting to Different Skills •  Post Training Support •  Learning by Doing •  Providing Feedback •  Providing Learning Incentives

Click here for more information about some of these courses.